Practical Problem Solving and PDCA: Cormac Acevedo previews ROADMAP 2025
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In this ROADMAP preview episode of Conversations with ICA, we talk with Cormac Acevedo, Lean Coach with Lean Enterprise Institute. With broad experience across multiple industries, Cormac shares how operators can strengthen their ability to solve problems, improve systems and processes, and make changes that last. Cormac will dive deeper into these strategies when he leads a workshop on Day 1: PEOPLE at ROADMAP (November 3 in Dallas, TX) as part of the Operations track.Cormac covers several key themes, including:
- Finding where the value happens – observe work at the source to understand real issues before making changes.
- Problem solving vs. system improvement – ideas start the process; testing, checking and adjusting make improvements stick.
- Learn by doing – build problem-solving skills through practice, coaching and hands-on application.
- PDCA and practical problem solving – using the Plan-Do-Check-Adjust method and in-the-moment root cause analysis to create sustainable improvement.
For car wash operators, the takeaway is clear: applying practical problem-solving techniques and making intentional process and system improvements leads to enhances customer experience, satisfaction and value.
📺 Watch the full conversation below.
🎟️ Attend ROADMAP 2025 this November in Dallas to to hear more from Cormac Acevedo and other industry leaders. Register today.
👥 Bring your team! Purchase 5 passes for the price of 4 — enough to attend every program track on Day 1 and get full access to the Day 2 PROJECTIONS program.
Conversations with ICA | 2025 season, episode 10
