International Carwash Association facilitates a vehicle incident reporting program for the industry. The report provides members with information about the vehicle types and components that have the highest frequency of damage incidents at car washes.
Based on this reporting program, from a sample size of more than 20 million cars washed, we know that car wash damage occurs at a rate of less than one-tenth of one percent – including pre-existing damages (which are the customer’s responsibility).
If you would like to report a damage incident, please complete the form. Please note that your report will be available to be viewed via this website.
You can also post your incident or questions in ICA’s Vehicle Incident Reporting Group on LinkedIn.