During the summit, you'll experience a focused day of education pertinent to leading companies on the supplier-side of the car wash industry. And we’ll facilitate conversation around those topics to help you make the direct connection to your business.
Customer relations can be best described in two words—amnesia and more. Customers quickly forget everything you did for them and always demand more. Welcome to the empowered customer era. Companies who seek growth and prosperity must develop new skillsets and become customer centric. In this interactive session, we will explore the path to transform your business from “give me the price” to “I can’t live without you”. With in-depth experience leading transformations at Mercedes Benz, BMW, FedEx, Honeywell, MasterCard and Walmart, Lior Arussy, one of the world’s leading authorities on customer transformation, will share his experience and insights to drive growth and profitability through passion for customers.
Take these insights to the next level by hearing from your customers directly. After Lior's presentation, he will facilitate a discussion with a panel of operators who will give you a first-hand perspective of their challenges and needs.
Bruce Arnett, Jr
President, Mr. Clean Car Wash
Owner, Zoom Car Wash & Lube
CEO, Waterway Carwash
St. Louis, MO
President and Founder, The Wash Factory Car Wash