2019 Education

2019 Peer Power Hours

During these interactive sessions, discussion groups and roundtables, members of ICA, AOCA, WCA, ACWA and BOVAG learned from peers about a range of topics selected by fellow members. Read on for information about the industry leaders and participants driving these discussions..


Monday, May 13
9:15 – 10:15 AM
  • Creating a Memorable Customer Experience
    Room: 104AB | Monday, May 13 | 9:15 AM - 10:15 AM
    Dan Eisenhauer, Express Wash Concepts
    Lanese Barnett, Trademark Carwash
    John Roush, Moo Moo Car Wash
    Creating a memorable experience for customers when they come on-site can differentiate your wash from the competition. Come and hear creative new ideas from your peers who are creating the ultimate customer experience.
  • Difficult Conversations with Unhappy Customers
    Room: 105AB | Monday, May 13 | 9:15 AM - 10:15 AM
    Jimmy Starnes, Mammoth Holdings LLC
    Orlando Scott, Zips Car Wash
    Mike Black, Valet Car Wash
    In this session, hear from your peers on how they’ve navigated difficult conversations with unhappy customers. Hear real world examples about converting your haters into your lovers.
10:30 – 11:30 AM
  • Incentivizing Employees in Subscription Sales
    Room: 104AB | Monday, May 13 | 10:30 AM - 11:30 AM
    Mike Black, Valet Car Wash
    Marcus Kittrell, Mammoth Holdings LLC
    Brad Mann, The Wash Factory Car Wash
    How do you grow a subscription program quickly? Arm your employees with sales tools and incentives to get your customers on board. We will discuss sales strategies, marketing strategies and creative employee incentives.
  • From Text To Talk—Online Communities Brought to Life
    Room: 105AB | Monday, May 13 | 10:30 AM - 11:30 AM
    Justin Salisbury, Breeze Thru Car Wash
    Riley Murphy, Breeze Thru Car Wash
    Brett Meinberg, DRB Systems
    Tyler Slaughter, Camel Express Car Wash
    Ralph Nasca, Pro-Tech Service Co.
    The car wash industry’s vibrant online community comes to life in this ask-the-experts panel. Industry representatives will hold interactive discussion from topics sourced directly from online conversations – this time face-to-face!

Wednesday, May 15
9:45 – 10:45 AM
  • Emerging Trends in the Car Wash Industry
    Room: 104A | Wednesday, May 15 | 9:45 AM - 10:45 AM
    Carl Howard, Autobell Car Wash
    Bob Dubinsky, Water Way Carwash
    Justin Alford, Benny’s Car Wash
    Hear directly from your peers as they reveal their thoughts on key trends and challenges that will impact the car wash market in the next few years.
  • Marketing Tactics
    Room: 104B | Wednesday, May 15 | 9:45 AM - 10:45 AM
    Learn from your peers and share marketing tricks to boost business and attract community attention. From building upgrades to new offerings and online contests, let this session spur your imagination and bring new ideas — and hopefully new customers!
    Brian Krusz, Sgt. Clean's Car Wash
    Andi Watkins, Autobell Car Wash
    Ryan Blanchard, H2Go Car Wash
  • Self-Serve Wash Panel Discussion
    Room: 105A | Wednesday, May 15 | 9:45 AM - 10:45 AM
    Sydney King, The Good Spray Car Wash
    Jerry Nix, Speedi Car Wash
    Scott Thomas, Clean Sport Car Wash
    Self-serve operators! Join us for an interactive panel discussion on the issues facing you in today’s business environment. Join this session to share ideas and best practices for successful self-serve business operations.
  • Inspiring and Motivating your Millennial Employees
    Room: 105B | Wednesday, May 15 | 9:45 AM - 10:45 AM
    Tayler Gothard, 3 Minute Express Car Wash
    William Hilton, 3 Minute Express Car Wash
    Orlando Scott, Zips Car Wash
    Hear from other operators how they’ve successfully navigated generational differences across the workforce and turned their millennial employees in to their best employees!