Session Details

The Future of Consumerism

Monday, May 13 | 8:00 AM - 9:00 AM | Grand Ballroom BC

Presented by Doug Stephens

In this fascinating talk, Doug Stephens will tackle the future of consumerism. He’ll shed light on the key shifts in economics, demographics, technology and media that are completely transforming the consumer landscape and the very essence of how we buy. Who the consumer is, in addition to how, where and even why they shop, is changing rapidly and forever. The way our stores look—and how we interact with them—is constantly in flux. Mobile technology, social commerce, artificial intelligence, the internet of things, virtual reality, big data and a deluge of developing technology are all conspiring to forever change how we buy. How do we cope with all these transformations? Doug will share what smart brands are doing today to reimagine their businesses and capitalize on these historic changes.

Doug StephensAbout Doug Stephens

Doug Stephens is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s best-known retailers, agencies and brands including Walmart, Google, Home Depot, Disney, BMW, Citibank, and Intel.

Doug is also listed as one of retail’s top global influencers by Prior to founding Retail Prophet, Doug spent over 20 years in the retail industry, holding senior international roles including the leadership of one of New York City’s most historic retail chains. Doug is the author of two groundbreaking books -The Retail Revival: Re-Imagining Business for the New Age of Consumerism(2013) and Reengineering Retail: The Future of Selling in a PostDigital World(2017) Doug is also the nationally syndicated retail columnist for CBC Radio and sits on the advisory boards of the Dx3 Digital Conference and the David Sobey Centre for Innovation in Retail & Services at St. Mary’s University. His unique perspectives on retailing, business and consumer behavior have been featured in many of the world’s leading publications and media outlets including The New York Times, The BBC, Bloomberg Business News, TechCrunch, The Financial Times, The Wall Street Journaland Fast Company. Doug speaks regularly to major brands and organizations across North and South America, Europe, Asia, The Middle East and Australia.

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