Session Details

Customer Service WITHIN Your Organization—A Forgotten Art—WACTEO

Monday, May 13 | 10:30 AM - 11:30 AM | Room 207AB

Presented by Nancy Friedman, President, Telephone Doctor Customer Service Training

This is a special program for Internal Customer Service. We call it the Forgotten Art. And you’ll notice a word in the title you might not recognize: WACTEO. Yet it says it all. If you’re looking for the meaning, please join us at this session. You’ll learn ideas, tips, skills and techniques that will bring you a more harmonious atmosphere within your company. Things that you can use immediately, and forever.

Think about it: most of us are with our coworkers more hours per day, than our spouses. And in truth, sometimes we forget that. It’s too important a topic not know more about. Join us and increase the compatibility and harmony within your organization.

Nancy FriedmanAbout Nancy Friedman

Nancy Friedman, the Telephone Doctor, is a keynote speaker for large & small automotive companies around the country. From Dealerships to Repair, collision—and yes, oil change—Nancy takes businesses of all sizes that might be dropping the ball when it comes to basic customer service and turns them into thoroughbreds by following her simple directives. Her passion to help small business is second only to the tips, ideas, skills and techniques Nancy brings in her topics. She helps companies communicate better with their customers.

Automotive clients include: 2-time keynote speaker at CARSTAR, seven-city tour with Big O Tires, annual conference speaker at Christian Brothers Automotive, Goodyear, Tire Pro, Midas, Grease Monkey, and many other well-respected automotive firms around the country. An 8-time speaker at SEMA, Nancy was raised in Chicago, IL and now lives in St Louis, MO with her husband Dick and two children; all who work with her at Telephone Doctor... and she is still a solid CUBS fan.

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