Session Details

Developing Your Employees to Create the Ultimate Customer Experience

Scott Greenberg

TUESDAY, November 16 | Room: N254/N256 | Offered twice at 8:00 a.m. and 9:15 a.m.

We all know how important customer service is, especially in a competitive industry. There’s no better way to distinguish your business. But knowing this means nothing if you can’t get your team onboard to provide it. In this session, business speaker Scott Greenberg will share a powerful new employee coaching model designed to boost your team’s performance and the service they provide to customers. You’ll learn about the human factors that create a meaningful customer experience. Then you’ll learn how to tap into these same connection points to energize your team and improve their skill set as well as their mindset. If you’re looking for a hard-skills coaching and service tool you can immediately implement to grow your car wash business, this session is not to be missed.