Session Details

Leading a Customer Centric Carwash Operation

Chip Bell

TUESDAY, November 16 | Room: N259/N261 | Offered twice at 8:00 a.m. and 9:15 a.m.

Companies that put customers in the center of their work attract the best employees and create the most loyal customers. Chip Bell has worked with many of the most customer-centric companies around the world and shares the secrets of what makes them so successful. Smart carwash operations differentiate their service from their competitors by focusing on delivering value-unique not just value-added experiences.