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Session Details

How to Create the Ultimate Customer Experience (& Get Your Employees to Help You Do It)

PREMIUM PASS | Talent Management Path
Monday, April 6 | 9:15 AM - 10:15 AM
Monday, April 6 | 10:30 AM - 11:30 AM

Presented by Scott Greenberg

We all know how important customer service is, especially in a competitive industry. There’s no better way to distinguish your business. But knowing this means nothing if you can’t get your team onboard to provide it. In this session, business speaker Scott Greenberg will share a powerful new employee coaching model designed to boost your team’s performance and the service they provide to customers. You’ll learn about the human factors that create a meaningful customer experience. Then you’ll learn how to tap into these same connection points to energize your team, and improve their skill set as well as their mindset. If you’re looking for a hard-skills coaching and service tool you can immediately implement to grow your business, this session is not to be missed.

Scott GreenbergAbout Scott Greenberg

For over two decades, Scott Greenberg has captivated audiences with his high-energy presentations on leadership and peak performance mindset.

Discussing both skill set and mindset, Scott helps business leaders and their teams elevate performance and grow their companies. He challenges conventional thinking and gets people immediately focused on the ideas and action that matter most.

For ten years Scott owned two “Edible Arrangements” franchises in Los Angeles. His operation regularly ranked among the top grossing operations in California and won the Edible Arrangements “Best Customer Service” and “Manager of the Year” awards out of more than 1000 locations worldwide.

Scott received his bachelor’s degree from UCLA in 1992 and was awarded a scholarship to attend graduate film school at New York University.

Scott currently lives in Los Angeles with his wife and two kids.

Categories: Premium Education, Premium Pass
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