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Vehicle Incident Reporting

On behalf of car wash members and their customers, International Carwash Association facilitates a vehicle incident reporting program. From the data gathered by this program, at over 300 car wash locations washing more than 20 million cars per year, we know that car wash incidents are nearly non-existent - more than 99.9% of vehicles are washed without incident.

But, because car wash operators are continually looking to improve results for their customers, we allow incidents to be reported into this program. This is particularly helpful in identifying automobile design or manufacturing issues, as well as after-market parts that are especially prone to problems.

Obtaining and Sharing Data
  • If you are a car wash operator that would like to report an incident, please complete this form:

CLICK HERE to report a vehicle incident

CLICK HERE to view the reports we've received

  • Car wash operators can request to join ICA’s Vehicle Incident Reporting Group on LinkedIn in order to discuss vehicle related issues.
  • If you are already a member and would like to obtain more information, please contact Director of Membership Megan Clark at mclark@carwash.org

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Other Resources

Vehicle Technology

Vehicle Technology

International Carwash Association (ICA) has announced a new initiative to address emerging vehicle technologies and their growing impact on car wash operators and drivers.

ICA is partnering with Schwartz Advisors, a California-based automotive consulting firm, to leverage its deep familiarity with the automotive design, manufacturing and aftermarket segments.

“The automotive industry is quickly becoming as much a technology industry as it is a provider of transportation,” said ICA CEO Eric Wulf. “Yet some of these new technologies are not ready for every situation a customer will experience with their vehicle – including, at times, car washes.”

According to Wulf, examples include collision avoidance systems that mistake common car wash equipment for road hazards, and computer-controlled transmissions that don’t allow a vehicle to roll on an everyday car wash conveyor.

“With our new partnership with Schwartz Advisors, we are committed to bridging the gap between drivers, car wash operators and the automotive industry,” he said.

ICA’s work will include surveying and studying car wash operators’ experiences with new vehicle technologies and creating an information library of manufacturer-recommended vehicle handling procedures for the car wash environment. Schwartz Advisors will also serve as an ongoing resource for car wash operators who have new vehicle technology issues, and will represent the professional car wash industry to the automotive industry.

“Our initial goal is to help car wash operators navigate this emerging landscape,” said Wulf. “And by cataloging and quantifying the issues being experienced at car washes, we hope to eventually improve automotive design and manufacturing for the benefit of our mutual customer – today’s drivers.”

For more information, please contact Director of Membership Megan Clark at mclark@carwash.org. Progress reports will be regularly featured in CAR WASH MagazineCar Wash News and at carwash.org.

Vehicle Technology